Privacy Policy

Privacy Policy

Introduction

Welcome to https://24-hour-emergency-plumber.vibereports.co.uk (hereafter referred to as “our website” or “we”). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring their privacy is respected at all times. This Privacy Policy details how we handle the personal data of individuals who interact with our website, applications, and services.

Scope

This policy encompasses all aspects of our digital presence, including but not limited to:

  1. Our primary website located at https://24-hour-emergency-plumber.vibereports.co.uk.
  2. Any mobile applications or software we offer.
  3. Online services and products accessed through our platform.
  4. Interactions between users and our staff via email, phone, or text messages.

Please note that this policy does not extend to third-party platforms or services linked from our website. These external entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

Our Privacy Policy guides how we interact with users through various means:

  • Using Our Applications and Services: As an authorized user, your participation involves submitting personal information required for service provision.
  • Website Visits: When you navigate our websites, we may collect certain data as outlined in the following sections.
  • Communications: We may reach out to users via newsletters, emails, phone calls, or SMS messages, which are integral parts of our user engagement strategy.

Personal Data Collection

We gather diverse types of personal information to enhance your experience and personalize our services:

  • Account Information: Details required to create and manage your account on our platform.
  • Payment Information: Data related to transactions, including payment method details and billing addresses.
  • Financial Information: We may collect financial records for processing payments and managing your account.
  • Purchase Information: Records of products or services purchased through our platform.
  • Mobile Device Identifiers: Unique device identifiers that help us deliver personalized content.
  • Location Data: Geographic information used to provide location-based services (with user consent).
  • Feedback and Reviews: Personal insights and opinions shared by users for service improvement.
  • Social Media Information: Data obtained from social media platforms when users choose to connect their accounts with our service.
  • Product Information: Details about products or services of interest to users, including preferences and browsing history.

This data is gathered through direct user input, automated tracking technologies, and third-party contributions.

Cookies Policy

We employ cookies, a common technology, to enhance your experience on our website:

  • Strictly Necessary Cookies: Essential for navigating our site and ensuring basic functionality.
  • Preference Cookies: Remembering user preferences to offer a tailored browsing experience.
  • Analytics Cookies: Tracking website usage to analyze trends and improve performance.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Data Retention and Deletion

We adhere to data retention policies that balance legal requirements, business needs, and user rights:

  • Personal data is retained as long as necessary for the fulfillment of the purposes for which it was collected.
  • Once the purpose expires or upon user request, we securely delete or anonymize the data in accordance with applicable laws.

Security Measures

We prioritize data security and implement robust measures to safeguard personal information:

  • Employing encryption protocols during data transmission and storage.
  • Engaging secure third-party processing partners who adhere to strict privacy standards.

Children’s Privacy

We are committed to protecting the online privacy of children under 18 years old. Our services do not intentionally collect or solicit personal information from minors, and we do not knowingly allow such data collection.

Your Rights (Depending on Location)

The legal framework governing privacy varies across regions, granting individuals specific rights regarding their personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Correcting any inaccurate or incomplete personal information.
  • Erasure/Right to be Forgotten: Deleting your personal data from our systems upon request.
  • Restriction: Limiting the processing of your personal data under certain circumstances.
  • Portability: Receiving a copy of your personal data in a structured, commonly used format.
  • Objection: Objecting to the processing of your data for specific purposes.
  • Non-Discrimination: The right not to be subject to automated decision-making that significantly affects you.
  • Filing Appeals/Complaints: Submitting concerns or complaints regarding our handling of your personal data.

To exercise these rights, please contact our Data Protection Officer using the details provided below.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant modifications will be notified on our website. We encourage users to review this policy periodically for the latest information.

Contact Information

For any privacy-related inquiries, requests for data removal, or further questions regarding our data handling practices:

Email: [email protected]

Postal Address: [Provide Address]

We appreciate your trust in us, and we are dedicated to maintaining the highest standards of data privacy and security.